Frequently asked questions
Everything people usually ask about Coffee Run. Still stuck? Contact us.
Getting started
- What is Coffee Run?
- Coffee Run is a passport for independent coffee. It maps the independent shops and roasters around you, stamps your passport every time you visit a new one, and keeps your own ratings, notes and photos in a private journal.
- Is Coffee Run free?
- Yes. Coffee Run is free to download and use. If we ever add optional paid features they will be clearly disclosed before you buy anything.
- Which platforms is it on?
- Coffee Run is launching first on iPhone via the App Store. Other platforms may follow.
- Where does Coffee Run work?
- Coffee Run covers selected US regions today and keeps expanding region by region. If your area is not covered yet, you can still suggest shops.
- How do I sign in?
- You can sign in with Apple, with Google, or with a one-time code sent to your email address. There is no password to remember.
Shops and listings
- How do you decide what counts as independent?
- Every shop is reviewed before it goes live. Large chains are excluded from the catalog, and candidates that are not really coffee shops are rejected during review.
- A shop is missing, closed or wrong. Can you fix it?
- Yes — send it to us through the contact form and pick “Add or fix a coffee shop”. Include the shop name and city, and what needs changing.
- Do listings mean a shop partners with Coffee Run?
- No. A listing is not an endorsement, sponsorship or partnership, and hours, prices and menus can be out of date. Always verify important details with the business.
- Where do shop photos come from?
- Photos come from our own photography, from photos members submit and we approve, and — when we have nothing else — from cached place photos supplied by our map data provider.
Your data and privacy
- Are my notes and ratings private?
- Yes. Journal notes, ratings and journal photos are private to your account. Only content you explicitly submit to the community gallery or to a shop's comments is public.
- Why does Coffee Run ask for location?
- Location powers nearby shop discovery, distance, maps and directional features. You can decline or revoke the permission at any time in iOS Settings; nearby features will simply stop working.
- Does Coffee Run use my camera?
- Only when you choose to. The camera is used when you tap Take Photo on a coffee shop page to capture a community gallery photo. Otherwise, you can choose photos from your device photo library.
- How do I delete my account?
- Delete your account from inside the app in Settings, or follow the instructions on our delete-account page. Deletion is permanent and removes your passport, journal and uploads.
Community and moderation
- How is public content moderated?
- Every public photo and comment is screened before it appears, using deterministic rules plus an AI classifier, with human review for anything held or reported. We aim to review reported content within 24 hours.
- How do I report or block someone?
- Use the “…” menu on a photo, comment or profile to report it, and block a member to hide their photos and comments from your view. Reports are confidential.
- My content was removed and I think that was a mistake.
- Email support@coffeerunner.app with your username and what was removed, and a person will review the decision.
Still need help?
Send us a message through the contact form or email support@coffeerunner.app.